Terms of service

Terms of Service

Last updated: [13-04-2026]

Overview

These Terms of Service govern your use of the Tensa website and services.

By accessing our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our services.

1. General Use

You agree to use our website only for lawful purposes.

You may not:

  • Use our services for illegal activities
  • Attempt to disrupt or damage our website
  • Violate any applicable laws or regulations

We reserve the right to refuse service at any time.

2. Products & Information

We aim to present all products as accurately as possible.

However:

  • Colors and appearance may vary by device
  • Product details may change without notice

We do not guarantee that products will meet every individual expectation.

3. Orders

Placing an order means you are offering to purchase a product.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders if necessary
  • Limit quantities per customer

Orders are confirmed once payment is successfully processed.

4. Pricing & Payment

All prices are shown at checkout.

  • Prices may change without notice
  • Additional taxes or duties may apply depending on your country
  • You are responsible for correct payment details

5. Shipping

Shipping times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Carriers
  • Customs
  • External factors beyond our control

Once shipped, responsibility transfers to the delivery provider.

6. Returns

Returns are handled according to our Refund Policy.

Please review that policy for full details on eligibility and conditions.

7. Intellectual Property

All content on this website (text, branding, images) belongs to Tensa.

You may not copy or use any content without permission.

8. Third-Party Services

We may use third-party tools or services.

We are not responsible for their content or actions.

9. User Content

If you submit reviews or feedback:

  • You allow us to use it for marketing or improvements
  • You confirm it does not violate any rights

10. Errors

We reserve the right to correct errors (pricing, descriptions, etc.) at any time.

11. Disclaimer

All products and services are provided “as is”.

We do not guarantee:

  • Uninterrupted service
  • Error-free operation

Use of our services is at your own risk.

12. Limitation of Liability

Tensa is not liable for:

  • Indirect or incidental damages
  • Loss of profits, data, or revenue

13. Changes

We may update these Terms at any time.

Continued use of our website means you accept those changes.

14. Contact

For questions:

Email: support@trytensa.com
Website: trytensa.com