Privacy policy

Privacy Policy

Last updated: [13-04-2026]

At Tensa, we value your privacy. This policy explains what information we collect, how we use it, and how we keep it safe — in a clear and straightforward way.

By using our website or placing an order, you agree to the practices outlined below.

 

 

What Information We Collect

When we refer to “personal information,” we mean any data that can identify you or be linked to you.

Depending on how you interact with our store, we may collect:

  • Contact details (name, email, phone number, shipping & billing address)

  • Payment information (handled securely via payment providers)

  • Account information (if you create an account)

  • Order & transaction details (purchases, returns, preferences)

  • Communication data (messages or support requests)

  • Device & usage data (IP address, browser, behavior on site)

We only collect what is necessary to provide and improve your experience.

 

 

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and services

  • Personalize your experience

  • Send updates related to your order

  • Share relevant offers (only if you opt in)

  • Prevent fraud and keep our store secure

  • Comply with legal obligations

 

 

Where Your Data Comes From

We collect information:

  • Directly from you (when you order, contact us, or browse)

  • Automatically (via cookies and analytics tools)

  • From service providers (payments, shipping, etc.)

 

 

Sharing Your Information

We only share your data when necessary, such as with:

  • Payment providers

  • Shipping partners

  • Customer support tools

  • Marketing platforms (if applicable)

  • Shopify (our ecommerce platform)

We do not sell your personal data.

 

 

Shopify & Third Parties

Our store is hosted on Shopify. This means some of your data is processed by Shopify to operate and improve the platform.

We may also link to third-party websites. Once you leave our site, their policies apply — not ours.

 

 

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Receive a copy of your data

  • Opt out of marketing or tracking

To exercise these rights, simply contact us.

 

 

Marketing & Preferences

You may receive emails from us if you opted in.
You can unsubscribe at any time using the link in the email.

Even after unsubscribing, we may still send essential updates (like order confirmations).

 

 

Data Security & Retention

We take reasonable measures to protect your information.

No system is 100% secure, but we continuously improve our safeguards.

We only keep your data as long as necessary to:

  • Fulfill orders

  • Provide support

  • Meet legal requirements

 

 

Children’s Privacy

Our website is not intended for children.

We do not knowingly collect data from individuals under the legal age in their country.

 

 

International Transfers

Your data may be processed outside your country (for example via Shopify or partners).

When this happens, we ensure appropriate safeguards are in place.

 

 

Changes to This Policy

We may update this policy from time to time.

If we do, we will update the date above and, where required, notify you.

 

 

Contact

If you have any questions or requests, you can reach us at:

Email: support@trytensa.com
Website: trytensa.com