Shipping policy

Shipping Policy

At Tensa, we aim to make your shopping experience smooth, simple, and reliable. Below you’ll find everything you need to know about our shipping process, delivery times, and policies.

 

 

Shipping Timeframes

  • Standard Delivery: Orders typically arrive within 7–17 business days after dispatch.

  • Delivery times may vary depending on your location and courier performance.

 

 

Shipping Regions

We currently ship within the United Kingdom only.

We are working on expanding our shipping regions in the future.

 

 

Discreet & Private Packaging

Your privacy matters to us.

All orders are shipped in plain, unbranded packaging with no reference to Tensa on the outside.

 

 

Order Processing Time

  • Orders are usually processed and dispatched within 3–5 business days.

  • After dispatch, delivery time depends on the shipping method (7–17 business days).

Note: Each product is carefully prepared and packaged to ensure quality. During periods of high demand, processing may take slightly longer.

 

 

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking updates to appear.

  • If tracking does not update immediately, your package is likely still in transit or awaiting carrier processing.

 

 

Delivery Delays

While we aim to deliver on time, delays may occasionally occur due to factors beyond our control, such as:

  • High shipping volumes

  • Weather conditions

  • Carrier delays or operational issues

  • Customs processes (if applicable)

We appreciate your patience in these situations.

 

 

Lost or Missing Packages

If your order appears delayed or missing:

  1. Please check with your local courier or neighbors first

  2. If the package is confirmed lost, contact us at support@trytensa.com

  3. We will investigate and arrange a replacement or refund where applicable

 

 

Important Notes

  • Once an order has been shipped, it cannot be canceled or modified

  • Returns are accepted according to our Return Policy

  • Shipping fees are non-refundable once the order has been dispatched

 

 

Need Assistance?

If your tracking hasn’t updated or you have any questions about your order, feel free to contact us.

Email: support@trytensa.com

We’re always happy to help.