Refund policy

Refund Policy

At Tensa, your comfort and satisfaction come first. If for any reason you’re not fully satisfied with your purchase, this policy explains how returns, refunds, and cancellations work.

 

 

30-Day Returns

You can request a return within 30 days of receiving your order.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve it quickly.

 

 

Return Requirements

To qualify for a return, please ensure:

  • The product is returned in its original packaging, including any protective wrapping or seals

  • The item is unused and in resellable condition

  • We may request photos to verify the condition before approving the return

If a product is used, damaged, or not in its original condition, we may not be able to issue a refund.

Refunds are limited to a maximum of two items per order. For additional items, we may offer store credit or an exchange.

Please note: sale items and gift cards are non-refundable.

 

 

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping method, as we cannot be held responsible for lost or undelivered returns. Please ensure the item is securely packaged.

Once your return is received and approved, we will process your refund.

 

 

Refunds

  • You will receive an email confirmation once your return has been reviewed

  • Approved refunds will be issued to your original payment method within 1–5 business days

  • If your return does not meet the conditions, the item can be shipped back to you upon request

Please note: original shipping costs (if applicable) are non-refundable.

 

 

Order Cancellations

Orders can be cancelled within 24 hours of purchase.

After this window, your order is likely already processed and shipped. In that case, you can return the item once it has been delivered.

 

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately with clear photos.

We will offer you the best solution, including:

  • A free replacement

  • A full refund

We’re committed to resolving issues quickly and fairly.

 

 

Chargebacks & Disputes

Before opening a chargeback or dispute, please contact our support team first.

We’re here to help and will always aim to find a fair solution — whether that’s a replacement, refund, or store credit.

Please note: opening a chargeback before contacting us may affect your eligibility for a refund or replacement.

 

 

Final Note

At Tensa, we believe in keeping things simple and fair.

If you have any questions or need help with your order, feel free to reach out to our support team — we’re here to help.